1. This text constitutes the terms of a legally binding agreement that outlines and governs the conditions for users’ access to and use of the “DAROON” platform. Accordingly, when you click or check off the button or phrase “I accept the terms of use” on any of our websites, apps, or platforms, or take any action that is equivalent to this based on the device you are using to connect with us, it means that you agree to all the terms of use outlined in this agreement, including all subsequent amendments, which you are also legally bound to comply with. You also agree that services will be provided to you based on these terms.
2. We, who may be referred to as the “DAROON” site, the “DAROON” platform, or simply “DAROON”, with or without suffixes or prefixes, are a registered company under the name Daroon Wellness Inc. Among other things, we are an IT platform comprised of applications, websites, content, products, and services, allowing users to remotely access comprehensive health and mental health services. These services are provided in situations where health and mental health service providers and recipients do not meet in person—physically in the same place during service delivery—but instead can access these services online or offline, as applicable.
3. User refers to any individual who accesses, in any manner, various health and mental health services available on and through the “DAROON” platform remotely, whether as a registered member, a visitor, or a client. By accepting the terms for accessing and using the “DAROON” platform as outlined above, such individuals agree to all the terms of use stated in this agreement, including all subsequent amendments, and legally bind themselves to comply with them. Furthermore, they agree to receive services based on these terms and obligate themselves to review any updates to these regulations during each use to remain informed about the latest changes.
4. Health and mental health service providers are independent individuals who have opted to utilize our platform to deliver their services.
5. By merely utilizing the “DAROON” services, users are deemed to have agreed to the terms of service outlined in this agreement, including all future amendments. If, at any time, you disagree with any or all of these terms for any reason, you must immediately discontinue accessing and using the services. This applies to all services without any exceptions.
6. Furthermore, without limiting the provisions of this clause, from “DAROON’s” perspective, a user is a person who, under the laws of their place of residence, has the ability, authority, and permission to independently access “DAROON” services, agree to the terms of this agreement, and pay the fees, meaning there are no age, physical, or legal restrictions preventing them from independently using “DAROON” services. Therefore, by using “DAROON” services, you declare and assure us that you are using “DAROON” services solely for yourself and, legally or under the conditions stated in this agreement and other relevant aspects, have no restrictions or prohibitions regarding the use of “DAROON” services, agreeing to the terms of this agreement, or paying the fees. Therefore, if for any reason you do not meet some or all of the conditions stated in this clause, you must immediately cease using “DAROON” services. Any claim contrary to the provisions of this clause cannot be made or proven against “DAROON” and all its affiliated persons, especially its managers, employees, and service providers. You acknowledge this and willingly accept it.
7. We may amend the terms of this agreement, which outline and govern our conditions for users’ access to and use of the “DAROON” platform and our services, at any time. Therefore, it is essential to check whether we have amended these terms since the last time you used the “DAROON” services. By using our services in any form, you agree to accept and comply with the latest version of this agreement with all its amendments and are bound by it.
8. We are not independently the producers or providers of health and mental health services; we merely provide a platform to facilitate connections between health and mental health service providers and recipients based on the terms outlined in this agreement.
9. Various types of remote health and mental health services can be provided using any possible method, including but not limited to text, audio, or video.
10. You warrant and acknowledge that you will only and exclusively use our platform for yourself and no other person, and solely for your personal and non-commercial use.
11. The “DAROON” platform features a diverse range of service providers residing in and governed by various jurisdictions. While we conduct an initial review of service providers’ qualifications at the time of onboarding, we do not warrant or guarantee that any given service provider is fully authorized to offer health or mental health services independently or under the supervision of another professional, as required by the laws of their jurisdiction. As we do not verify or require proof of your place of residence, nor do we conduct investigations regarding it, the basis for determining a service provider’s eligibility is their jurisdiction of residence. If this criterion is unsuitable for you due to personal judgment or the legal requirements of your place of residence, you are required to immediately cease the use of “DAROON” services.
12. For the purposes of this platform, we consider service providers authorized to provide remote health and mental health services if they are permitted to provide such services in person within their jurisdiction of residence. We do not require additional licenses, permits, or legal reviews beyond this determination. Therefore, if this arrangement is inconsistent with your judgment or the laws applicable to you, you are obligated to terminate your use of the “DAROON” platform immediately.
13. The “DAROON” platform is exclusively designed to facilitate the provision of non-urgent, non-emergency, and non-critical health and mental health services remotely. By accessing the “DAROON” platform and utilizing the services provided therein, you represent and warrant that you are not experiencing any urgent, emergency, or crisis situation requiring immediate intervention.
14. You acknowledge, and we reiterate, that the services we provide do not constitute a substitute for urgent care, crisis intervention, or emergency medical services. As we are not equipped to assess whether you are experiencing an urgent mental health or medical condition, by accessing and using our services, you explicitly represent and warrant that you are not in need of urgent care, crisis intervention, or emergency medical assistance. You further confirm that your use of our services is solely for addressing non-urgent, non-critical, and non-emergency health or mental health concerns.
15. We operate as a technology platform designed to facilitate remote connections between health and mental health service providers and recipients, as outlined herein. Consequently, we are neither independently nor directly registered or licensed to provide health or mental health services. Instead, the health and mental health service providers utilizing our platform are independent professionals who have chosen to use our platform as a medium for delivering their services. These providers are not our employees, agents, or representatives, and they do not act on our behalf. The relationship between you and the service providers is strictly one of provider-recipient, in which we are not a party.
You acknowledge and agree that we exercise no control over the services rendered by the providers and cannot assume any liability or responsibility for their conduct or the quality of their services. Health and mental health service providers bear sole and independent responsibility for the services they offer, including but not limited to compliance with professional standards, confidentiality obligations, record-keeping practices, and other ethical or legal duties applicable to their profession.
Our role is strictly limited to facilitating connections between you and the providers, and our responsibilities are confined to managing and supporting this facilitation process. Any decisions regarding the selection of a service provider, the reasons for choosing them, the duration and manner of service delivery, applicable fees, and the quality of the services provided are made entirely at your discretion, without any involvement or control from us.
Furthermore, any descriptions, documents, resumes, or other information related to service providers that you access through our platform are provided solely by the providers themselves. The inclusion of such information does not constitute an endorsement, certification, or representation of its accuracy or reliability by us. We disclaim any responsibility for the preparation, verification, or content of these materials, as they are solely the responsibility of the individual service providers.
16. Both you and we acknowledge and agree that no specific outcome can be guaranteed in the provision of health and mental health services. As such, it is possible that the use of health and mental health services provided through our platform may not achieve all or part of the results you were seeking.
17. We reserve the right to use your non-personal information—meaning information that does not reveal your identity—for various purposes, including, but not limited to, statistical analysis or policy-making.
18. We reserve the right to communicate with you via the email address provided during registration and to send you correspondence. You agree to review such correspondence and take any necessary actions as required. We rely exclusively on this method for identity verification, and your confirmation of the email during registration assures us that the email address belongs to you and is accessible to you. This email suffices for all communications between us and you. Sending an email constitutes notice, and failure to view, read, or act on an email, or changes to your email address without prior written notification to us, does not impose any liability on us.
19. Your health and mental health service provider may determine that our services are not suitable for some or all of your needs or that they are not authorized to provide the necessary services, and may decide to discontinue offering services to you. Health and mental health service providers also have the discretion to discontinue their services to you at any time and for any reason.
20. Like any other telehealth services, remote health and mental health services may involve potential errors and risks, such as communication issues that may lead to misunderstandings or incorrect interpretations of the subject matter. Therefore, you must take the necessary precautions in this regard and, if in doubt, verify the accuracy of what you intend to do or not do through another reliable method.
21. You are responsible for maintaining the security of your own information. Therefore, we safeguard only the information that we hold on devices under our control, and ensuring the security of communication between you and us, considering the device and platform you are using, must be ensured by you. Also, the security of the location from which you are making the communication, to prevent the unauthorized recording of your voice or image, is your responsibility.
22. You are not permitted to record or store any audio or video of the communication unless you have previously informed us in writing and we, as well as the service provider, have consented to it.
23. We emphasize again that the “DAROON” platform should not be used for anything that is urgent, emergency-related, or critical. Therefore, as an example, and not as a limiting clause, if you believe or suspect that you are at risk of any thoughts or tendencies of suicide, homicide, self-harm, or harm to others, or are aware of such situations, you must contact emergency services or the police. Consequently, your use of “DAROON” and its services indicates that you assure us that you are not in such situations, and the exchange between you and health and mental health service providers cannot be interpreted by “DAROON.” Since “DAROON” does not have access to the content exchanged between you and health and mental health service providers, even if disclosed under exceptional circumstances, we cannot guarantee its meaning, context, or accuracy.
24. Health and mental health service providers are not authorized to prescribe certain types of medications, including narcotics, controlled substances, or other controlled drugs, non-therapeutic drugs, and other medications that may be harmful due to their potential for misuse. However, they may recommend over-the-counter medications or refer you to a doctor for the prescription of specific medications. You are responsible for making decisions regarding all of these matters, and there is no obligation.
25. You are not permitted to use the name or mark “DAROON,” whether registered or not, for yourself or others—whether altered or unaltered—or to use or disclose any material produced or provided under the name or mark “DAROON” or used on the “DAROON” platform, including programs, policies, etc., for yourself or others—whether altered or unaltered—or to transfer or disclose it to others. Additionally, you are strictly prohibited from decompiling, reverse-engineering, or disassembling the “DAROON” platform, or creating or operating any program or script intended to index, examine, or data-mine any part of the “DAROON” platform or to create a load or interfere with the performance of any aspect of the “DAROON” platform. Attempting to gain unauthorized access to any aspect of the “DAROON” platform, its associated systems, or networks, or causing harm to them, including impersonating any person or entity or misrepresenting yourself as any person or entity, or using the “DAROON” platform in any way that violates any laws, is strictly prohibited.
26. You must not share your account’s username and password with anyone and must refrain from using offensive language or engaging in inappropriate behavior when communicating with anyone through the “DAROON” platform, including health and mental health service providers.
27. You must not contact health and mental health service providers in any way other than through the “DAROON” platform, as “DAROON” cannot control any interactions you may have with providers outside of the “DAROON” platform unless expressly approved by us.
28. The only approved method for you to communicate with health and mental health service providers outside the “DAROON” platform is through the “DAROON” platform email at the following address: support@daroon.me. Therefore, any correspondence made outside of this email is not approved by us. This includes communication through “DAROON” accounts on social networks such as WhatsApp, Instagram, etc. These accounts are managed by non-specialists and are not designated or supported for reporting problems or serious issues such as urgent, critical, or emergency conditions. You acknowledge that any statement made on these pages or accounts may be ignored by the “DAROON” platform, and you have no right to raise any complaints, claims, or dissatisfaction regarding this.
29. You are responsible for all activities conducted under your account.
30. We inform you, and you accept, that our services are not covered by your place of residence’s insurance, and you must pay all costs yourself without seeking reimbursement from your insurance provider.
31. The “DAROON” platform and health and mental health service providers are authorized to discontinue all or some of their services to all or some individuals at any time and under any circumstance without prior action or notice. In such a case, “DAROON” is only obligated to refund any pre-paid costs related to services not yet administered, provided that you notify us via the email you used for registration about the refund method feasible for us. Therefore, we explicitly state that we cannot commit to completing your treatment. This means that we may not be able to finish your treatment or provide the desired number of sessions for any reason, and we will not have any responsibility or obligation to compensate for any loss in this regard.
32. All content and rights on the “DAROON” platform and its website belong to “DAROON” and will remain “DAROON’s” property. Neither these terms nor your use of the “DAROON” platform grants you any rights to use or reference the brand elements, company name, company logo, product or service names, trademarks, or service marks. You are not permitted to copy, reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any content.
33. None of the information or materials available through the “DAROON” platform site or content on virtual pages like Instagram, WhatsApp, Telegram, etc., constitutes recommendations, treatment, diagnosis, or endorsement of the safety or appropriateness of any drug or particular treatment. The content is solely for informational purposes. It is your responsibility to investigate and evaluate any content carefully; therefore, you accept that any reliance on the content is at your own risk. Additionally, we emphasize that the content and materials appearing on the “DAROON” platform may contain technical, typographical, or photographic errors, and we do not guarantee that any of the provided materials are accurate or current.
34. You accept the “DAROON” platform as it is and as presented. Therefore, we provide no guarantees or assurances regarding specific conditions or situations, including but not limited to guarantees of reliability, timeliness, quality, suitability, or availability of requested services. We do not guarantee the quality, suitability, or safety of services, and you agree to personally assume all risks arising from your use of the “DAROON” platform, whatever they may be. You are solely responsible for ensuring that our platform, services, and anything related to us are compliant with any applicable legal regulations and laws that apply to you. As a result, we bear no responsibility in this regard, and you acknowledge and accept this.
35. You acknowledge and agree that “DAROON,” for the purposes of this clause, includes its directors, employees, shareholders, affiliates, agents, service providers, and third-party independent contractors, and that they bear no liability for any loss, damage, or harm, whether foreseeable or not, that may arise. This includes, but is not limited to, any loss, damage, or harm, whether foreseeable or not, resulting from your use of or reliance on the “DAROON” platform or services, your inability to access or use the platform or services, any delays in doing so, or any interaction or relationship between you and any service provider.
36. “DAROON” is not responsible for any information stored or recorded on any computer, tablet, mobile device, or any network, whether public or private, that you may use to access the “DAROON” platform or services.
37. Without limiting the generality of the preceding clauses, under no circumstances shall “DAROON” be liable for any indirect, incidental, special, rare, exemplary, punitive, or consequential damages, including but not limited to professional negligence, personal injury, lost income, or lost data, arising from or related to any use of the “DAROON” platform and/or services provided by service providers. We have no obligation to compensate for any damages, and you acknowledge and agree to this.
38. You agree to fully indemnify “DAROON,” which includes its directors, employees, shareholders, affiliates, agents, service providers, and third-party independent contractors, for any loss, damage, or harm incurred, including any claims, demands, losses, liabilities, and costs (including reasonable legal fees) arising from or related to your use of the “DAROON” platform and services, or any breach or violation of these terms, or violation of the rights of any third party, including providers, other users, any person for whom you request services, or friends referred by you.
39. These terms, including their latest amendments, replace all previous agreements or obligations.
40. These terms shall be governed and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada. By accessing the “DAROON” platform, you agree that any dispute or matter arising from or related to these terms shall be submitted to the provincial and federal courts located in Toronto, Ontario.
41. These terms are not assignable or transferable by you without prior written consent from “DAROON,” but “DAROON” reserves the right to assign, transfer, or delegate any of its rights and obligations without your consent.
42. If any provision of these terms is deemed invalid, void, or unenforceable, such provision (or part thereof that renders it invalid, void, or unenforceable) shall be severed, and the remaining provisions shall continue in full force and effect.
