Daroon Wellness Inc. Privacy Policy
Daroon Wellness Inc. (“Daroon”, “we”, “our”, or “us”) operates the website www.daroon.me (the “Site”) and provides an online platform that connects Farsi-speaking clients with independent therapists located around the world.
Daroon Wellness Inc. is a Canadian company incorporated and headquartered in Vancouver, Canada. Incorporation #BC1307818
This Privacy Policy explains how we collect, use, and protect personal information when you use our website and services.
1. Personal Information We Collect
Daroon collects limited personal information necessary to operate the platform.
When you create an account or book an appointment, we collect:
Name
Email address
Phone number
We also collect appointment booking information required to schedule sessions between clients and therapists.
Daroon does not collect or store medical records or therapy session content.
Therapists independently manage any clinical notes or patient files and are responsible for maintaining confidentiality standards required by their professional licensing bodies.
2. Payment Information
Payments are processed securely through Stripe and PayPal.
Daroon does not store payment card numbers or financial information on its servers.
Payment processors may collect billing information required to complete transactions in accordance with their own privacy policies.
3. Therapist Verification
Therapists listed on the Daroon platform are independent professionals.
Before joining the platform, therapists undergo screening which may include verification of:
Professional licenses
Credentials
Country of practice
Areas of expertise
Therapists are responsible for complying with the professional standards and regulations required by their licensing bodies.
4. Therapy Session Privacy
Therapy sessions are conducted directly between the client and therapist using Google Meet.
Daroon:
does not access session content
does not monitor sessions
does not record sessions
Communication through Google Meet is protected using strong encryption in transit and advanced security protections provided by Google’s secure cloud infrastructure, which is widely used by organizations worldwide to protect sensitive communications.
Daroon does not operate an Electronic Health Record (EHR) system.
Therapists independently manage any clinical notes or patient files and are responsible for maintaining confidentiality standards required by their professional licensing bodies.
Daroon follows privacy and data protection practices consistent with HIPAA privacy principles, even though Daroon does not store medical records or maintain patient health records.
5. Device Information and Cookies
When you visit the Site, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Referral sources
This information helps us understand how users interact with the platform and improve our services.
Cookies may also be used to maintain secure sessions and analyze website performance.
You can disable cookies through your browser settings.
6. How We Use Your Information
We use collected information to:
provide booking and scheduling services
process payments
send appointment notifications and reminders
provide customer support
improve platform functionality
prevent fraud and misuse
Daroon collects only the minimum personal information necessary to operate the service.
7. Sharing of Information
Daroon does not sell or rent personal information.
Limited information may be shared with trusted service providers that help operate the platform, including:
payment processors (Stripe, PayPal)
analytics providers
customer support systems
website infrastructure providers
These providers receive only the information required to perform their services.
Daroon Wellness Inc. is an independent private company headquartered in Vancouver, Canada.
Daroon does not voluntarily share user data with the Province of British Columbia or the federal government of Canada except where legally required through valid legal process under applicable law.
Daroon does not conduct monitoring, or analysis of user communications on the platform.
8. Data Security
Daroon takes the protection of user information seriously and implements multiple safeguards to protect personal data.
Security practices include:
encrypted HTTPS connections across the platform
secure cloud infrastructure operated by trusted providers
strict internal access controls
use of established third-party payment and technology providers
collection of minimal personal data
These measures are designed to protect user information from unauthorized access, disclosure, or misuse.
9. Data Storage and International Processing
Daroon Wellness Inc. is headquartered in Vancouver, Canada.
User account information is securely stored on servers located in Canada and Germany, jurisdictions with strong privacy and data protection laws.
By using the platform, users acknowledge that their data may be processed in these jurisdictions.
10. Your Privacy Rights
Depending on your location, you may have the right to:
access the personal information we hold about you
request correction of inaccurate information
request deletion of your data
To make a request, please contact:
support@daroon.me
11. Data Retention
Due to the nature of healthcare services, certain information is subject to mandatory retention periods under Canadian laws and professional standards. In most cases, this requires records related to care and service delivery to be retained for a minimum of 7 years. This requirement exists to ensure continuity of care, allow for follow-up or complaints, and comply with legal and regulatory obligations. As a result, we may not be able to delete all personal data immediately upon request.
On our side, the only information we maintain is limited to what is necessary to operate the platform. This includes:
• Your account details: Name, Email, Phone Number
• Booking and session history (dates/times of sessions)
• Communications with our support team
• Payment and transaction records
Users may request deletion of their account at any time. Any data that we are legally required to retain will be securely stored, access-restricted, and used only where necessary to comply with legal and regulatory obligations.
Please note that patient files and clinical records are maintained directly by individual therapists in accordance with their professional and ethical requirements. Daroon does not maintain electronic health records and does not have access to patient files or therapy notes.
12. Minors
Daroon services are intended for individuals 18 years or older, or minors using the platform with the consent of a parent or legal guardian.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with the revised date.
14. Contact Information
Daroon Wellness Inc.
329 Howe St – PO Box #740
Vancouver, BC V6C 3N2
Canada
Email: support@daroon.me
Phone: +1 604 245 7244